At my club casino, we believe online gaming should remain a fun source of entertainment. This page provides a comprehensive guide, self-control tools, and support resources to ensure your gaming experience stays healthy and in control.
My club casino does more than provide games — we are committed to ensuring every member plays in a healthy and mindful way.
Set deposit limits, wagering limits and playing time directly from your account. Control is in your hands, not anyone else's.
Choose a break period from 24 hours to 90 days whenever you feel the need. Your account is locked immediately with no additional questions asked.
Want to stop playing entirely? We offer permanent self-exclusion that cannot be reversed for a minimum of 6 months.
Review your full betting, wins and losses history at any time. Full transparency helps you make smarter decisions.
Our KYC system ensures that only individuals aged 18 and above can register and play on the my club casino platform.
Our support team is ready to listen and assist with responsible gaming concerns via live chat in Bahasa Melayu.
Responsible online gaming means playing with awareness — knowing your limits, understanding the risks involved and having full control over the time and money you spend. It is not about not playing at all, but about playing smart.
My club casino believes the majority of our members play purely for fun and entertainment. We respect that choice. At the same time, we recognise that a small number of players may struggle to control their playing habits — which is why we provide the tools, resources and support they need.
Healthy gambling has these characteristics: you play within your financial means, it does not interfere with daily life, family or work, you can stop whenever you choose, and it does not become a way to escape problems or stress.
Gambling should not be seen as a way to generate income, solve financial problems or relieve emotional stress. If you find yourself playing for these reasons, please use our self-control tools or contact our support team.
All these tools can be activated directly from your account settings. Their effectiveness depends on you using them honestly and consistently.
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, it takes effect immediately and cannot be increased within 24 hours.
Cap the maximum bet value per round or game. Useful for controlling the pace of losses without having to stop playing entirely.
Set the maximum loss amount you are willing to absorb in a day, week or month. The platform will automatically restrict your account once the limit is reached.
Set a maximum session duration for your play. The system will issue a warning when you are approaching the limit and automatically log you out once time is up.
Request a break of 24 hours, 48 hours, 7 days, 30 days, or 90 days. Your account is locked immediately and cannot be accessed during the break period.
For more serious cases, choose long-term self-exclusion for 6 months, 1 year, or permanently. This cannot be reversed before the period ends.
Enable pop-up notifications that alert you to the time spent and money wagered during an active session.
Generate a full account activity report including records of deposits, withdrawals, wins, and losses for your chosen period.
To activate any self-control tool, log in to your my club casino account and navigate to Account Settings → Responsible Gaming. If you need assistance, our live chat support team is available 24/7.
Gambling problems rarely develop overnight — they typically grow gradually. Recognising the early warning signs is the most important first step. If you see yourself in any of the situations below, it may be time to talk to someone.
Thinking about gambling almost constantly
Needing to bet more to feel the same excitement
Repeatedly trying to stop but failing
Chasing losses with larger bets
Lying to family about gambling habits
Neglecting work or family responsibilities
Going into debt or selling assets to play
Gambling to escape problems or stress
Feeling restless or irritable when not playing
Relationships with loved ones severely affected
Answer the 8 questions below honestly. If you answer "Yes" to 3 or more, consider using our self-control tools or seeking professional help.
Have you ever felt the need to gamble with increasingly larger amounts of money over time?
Have you ever tried to stop or cut back on gambling but were unable to?
Has gambling ever caused you to neglect work, school, or family responsibilities?
Have you ever gambled using money meant for basic necessities such as rent or food?
Have you ever borrowed money or sold belongings to fund your gambling?
Have you ever hidden your gambling habits from family or friends?
Do you constantly think about ways to get more money for gambling?
Have you ever felt restless, irritable, or uncomfortable when trying to stop gambling?
This questionnaire is for awareness purposes only and is not a clinical diagnosis. If you are concerned, please contact our support team via live chat for further guidance.
If you or someone you know needs help with a gambling problem, do not wait until things get worse. Taking the first step toward getting help is always the hardest — but also the most important.
The my club casino support team is available 24/7 in Bahasa Melayu. Reach us via the live chat button at the bottom of the platform.
Send us an email at [email protected] and state that your enquiry relates to responsible gaming.
Sometimes the easiest first step is to talk to a family member or friend you trust about what you are going through.
my club casino takes our responsibilities seriously. We are committed to helping every member play in a healthy environment. If you need help, do not delay — reach out to us today. Every small step toward self-control is a real win.